At Evolve, we understand that plans can change. This Cancellation Policy outlines the conditions under which you can cancel your order and how refunds are handled to ensure a transparent and hassle-free experience.
1. Cancellation Window
- Orders can be cancelled within 24 hours of placing the order.
- Cancellation requests made after 24 hours may not be accepted if the order has already been processed or dispatched.
2. Pre-Dispatch Cancellation
- If your order has not yet been shipped, you can cancel it without any charges.
- Once cancelled, the order will not be processed further.
- You will receive confirmation once the cancellation is successfully completed.
3. Post-Dispatch Cancellation
- Orders that have already been dispatched cannot be cancelled.
- In such cases, you may refuse delivery or request a return after receiving the product, subject to our Return & Replacement Policy.
4. How to Request Cancellation
- To cancel your order, please contact us within the eligible timeframe using:
- 📧 Email: listening@evolve.ind.in
- 📞 WhatsApp: +91 90430 13946
- Please include your Order ID and reason for cancellation for faster processing.
5. Refund Process
- For eligible cancellations, refunds will be processed within 5–7 working days.
- Refunds will be credited to the original payment method used during purchase.
- In case of delays, customers are encouraged to contact our support team.
6. Cancellation by Evolve
- We reserve the right to cancel an order under certain circumstances, including:
- Product unavailability or stock issues
- Payment failure or verification issues
- Incorrect pricing or technical errors
- Suspected fraudulent or unauthorized transactions
- In such cases, a full refund will be issued to the customer.
7. Important Notes
- Cancellation requests outside the allowed timeframe may not be entertained.
- Shipping charges (if applicable) may be deducted in certain cases as per policy.
- Refund timelines depend on banking/payment gateway processing times after initiation.
8. Need Help?
If you have any questions regarding cancellations or refunds, feel free to reach out to us:
📧 Email: listening@evolve.ind.in
📞 WhatsApp: +91 90430 13946
🕒 Support Hours: Monday to Saturday